Support

 

 

     

Responsive and prompt After Sales Support

  • LIBSYS has a multi-level support setup to help our clients

  • A dedicated Customer Support Group for installation, training, data migration and after sales support

  • Regional offices at Bangalore and Kolkata to cater to clients in respective regions

  • Resident Support Executives in important cities to provide prompt local support

  • Online Customer Care Portal to log support calls

 

 
  • LSCC is an online support portal to provide online customer support

  • Single point of contact for customers

  • Customer Friendly Interface (Web Based Tool)

  • Update, track & monitor all calls records till closure

  • Option of escalating the priority of a call

  • Maintains call history for a site

  • Repository of technical solutions offered

 

 

Training Program

  • We provide a comprehensive training program to clients both onsite and at our offices after implementation

  • Periodic training to clients on new features incorporated in the software

 

 

AMC and ASD

  • Clients get one year warranty on the product which includes updates in software and free operational support

  • Clients can opt for AMC and ASD after one year warranty

 

 

Customization to meet Specific Requirements

  • We provide customized solutions to meet specific requirements of our clients specific needs

  • Consultation on Budgetary and Financial requirements of the project to attend individual needs